About Million Dollar Baby Co.

Welcome to Million Dollar Baby Co.! We started in 1990 and are proudly family-owned and operated in Los Angeles. Since then, MDB Co. has grown to 7 distinct brands of children's furnishings ranging in style, aesthetic, and price point, while carrying some of the industry's most eco-conscious and award-winning designs. Our family of brands include: Babyletto, DaVinci, Nursery Works, Namesake, Monogram by Namesake, and Carter's by DaVinci. We can be found in mass retailers like Target and Amazon to your local mom-and-pop baby shop to specialty retailers like Pottery Barn Kids and Crate and Barrel. At MDB Co., we credit all of our success to our mighty team of more than 110 smart, fun, and diverse individuals who make an impact every day! Our team members are our #1 priority and we partner with exceptional suppliers and retailers from around the world who share our values. Lastly, we are proud that we have been awarded Great Place to Work in '21, '22, '23, Built in LA Best of List '22, '23, Fortune Best Places to Work '23. It's truly an amazing place to work!We welcome you to learn more about our company and our fantastic team.

Teddy Fong
CEO

About this job:

Your role will focus on supporting the logistics functions of our business. This includes areas such as Order Management, inclusive of reviewing and responding to retailer inquiries via email and or phone, releasing orders, creating payment requests, rate shopping and quoting, scheduling pickups with carriers, and supporting various other order management and logistics functions. You will learn how the entire Supply Chain operates, how to utilize analytics to make data driven decisions, and how to communicate effectively. A typical day might include working with our brick and mortar (B2B) specialty retailers, providing pre and post customer Support, serving as a liaison between logistics and Warehouse, Sales, Marketing and Quality Control teams on order specific tasks while also serving a supporting role on a variety of cross functional, companywide OKRs (Objective and Key Results). These are business fundamentals that will take you far in any future career path. We are passionate about people development, and you will receive mentorship and coaching to set you up for success.

What you'll be doing:

Provide retailer facing customer service including responding to pre and post order or shipment related inquiries via email or phone call as necessary. Notifying retailers and management of any shipping issues, addressing shipping errors and discrepancies as they arise.
Creating bill of ladings and requesting for rate quotes, optimizing around transit times and freight costs. Ensuring all shipments are processed and shipped within our internal SLAs
Review order exceptions, including damages from an operational lens to ensure a best-in-class customer experience, issuing Return Merchandise Authorization (RMA), issuing call tags and or processing parts replacement orders
Management of claims for all damaged/loss shipments, invoice overcharges and customer chargebacks with the goal of maximizing our claims win rates.
Assist with various Logistics and Order Management functions: shipment processing for small parcel and LTL orders, order entry, customer inquiries, releasing, quoting, routing orders and shipment preparation, including creating payment requests

What you bring to the table:

Extreme attention to detail - you triple check all emails and deliverables and take pride in getting it right the first time
Super organized - never let anything slip through the cracks, time management is your forte, and you are not shy about following up with internal or external stakeholders
Effective verbal and written communication skills - communicate to be understood in a concise and clear manner, bring a point of view
Strong analytical skills - use logical structuring in understanding problems and in creating solutions, don't rely on others to tell you what to do
Adaptable and flexible - priorities change on a daily or hourly basis, you can pivot, adjust your schedule and re-focus
Team-oriented - you jump at the chance to help a team member when assistance is needed
Intermediate Excel skills

Our Benefits:

100% of your health, dental, and vision insurance monthly premiums paid by us!
Flexible PTO because we respect the need for work/life harmony
Company matching 401(k)
Vacation reimbursement and health & wellness subsidy programs
Tuition reimbursement
Matching charitable donations to the nonprofit organization of your choice
Company-wide monthly celebrations - lunch is on us!
Dog-friendly workplace, yes! You can bring your best friend to work
Free MDB Co. swag + generous employee discount on products

At Million Dollar Baby Co., we're passionate about diversity and welcome applicants from all backgrounds. Our diversity, inclusion and equity committee (DIEC) strives to break barriers for minority communities, help educate the company on pertinent topics, and work to ensure equal opportunities for existing and potential employees. Since its formation in 2020, our committee has focused on multiple areas, some include hiring, community involvement and continuous learning about Diversity, Inclusion and Equity.

As an important step in coming together as safely as possible, Million Dollar Baby Co. requires all employees to be fully vaccinated and boosted against COVID-19 as a condition of employment unless a medical or religious exemption is approved.

Million Dollar Baby Company is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application and/or recruitment process. If you need assistance or an accommodation due to a disability, you may contact us at TM@mdbmail.com

The pay range for this role is:

25 - 30 USD per hour (California HQ)

Million Dollar Baby Co

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