Love animals? Want to spend your day surrounded by wagging tails and soft purrs?
Humane Society Silicon
Valley (HSSV), a privately funded, 501(c)(3) non-profit, has been
serving people and pets in Silicon Valley since 1929. Having facilitated
more than half a million animal adoptions, HSSV is a leader
in animal welfare through our lifesaving efforts, community programs,
and the many ways we are working to move the animal welfare industry
forward. Our mission is to save lives, keep families together, and create a better future for pets and their people.
We are a passionate,
high-performing team who believes that collaboration is key to our
success. Our best work is achieved by leveraging each other’s strengths
and creating opportunities for professional growth. Join a team that focuses on our key values of kindness, courage, and impact!
Overview
To help us achieve our goals of saving more lives and keeping
families together, the Supervisor, Community Services is results driven,
detail oriented, an effective communicator, and highly empathetic to
people and to animals. You’re part of the team that leads day-to-day
operations for Community Service staff and volunteers who serve people
are seeking services for their pets or have found a lost pet. You also
drive successful programs to create the best possible experiences for
clients looking to HSSV for help. You are upbeat and enthusiastic, enjoy
a challenge, and are as comfortable with overseeing day-to-day
operations as you are supervising people with a strong emphasis on being
customer focused.
There are two supervisor roles on the Community Services team; each with a unique aspect to the role overseeing:
- Critical sheltering functions (including stray intake), partnering
with Sunnyvale Animal Control, driving owner surrender processes,
implementing process improvements for shelter programs, and optimizing
our onsite surgical capacity.
- Non-shelter community programs (access to care, wellness and
preventative programs, pet pantry) and collaborates with other team
members on developing staff and volunteers to deliver on strategic
programs and goals.
Duties and Responsibilities
- Foster a team environment by collaborating with staff and
volunteers to accomplish HSSV mission, values, and goals and ensure
people have an exceptional customer service experience.
- Model what superior customer service looks like and
demonstrate an attitude that encourages enthusiasm and support for
staff, volunteers, and the public.
- In partnership with the Senior Manager, Community Services,
participate in planning and driving enhancements to department programs.
- Identify and analyze key metrics, generate reports, and
develop operating mechanisms to identify opportunities for process
improvements and ensure the successful delivery of relevant programs.
- Act as an escalated point of contact and provide mentorship when it comes to managing challenging situations.
- Collaborate with other internal teams to have a holistic view on delivering services to the community.
- Assist with the hiring process, including screening
applicants, interviewing, and making hiring recommendations and
contribute to employee performance assessments.
- Help develop and deliver effective new hire onboarding and ongoing training.
- Draft staff schedule to ensure coverage aligned with operational needs.
- Step in to perform all areas of staff responsibility to help
with the daily flow or to cover unexpected staff shortages, as needed.
- Create standard operating procedures (SOPS) and guidelines for the respective areas.
- Ensure staff recordkeeping is maintained according to
department standards with a high level of attention to detail for
accurate data.
- Assist Senior Manager, Community Services with conducting
department meetings and attend other team meetings to represent the
department as needed.
- Other job duties may be assigned as needed.
Requirements
- Proven experience in successfully managing programs within a dynamic
environment, preferably in roles related to animal shelters or customer
service.
- Previous experience working in a highly collaborative environment with cross-functional teams.
- Ability to work/interact with a variety of animals in a safe and humane manner.
- Proficient in problem-solving and driving projects or initiatives to
a successful conclusions, demonstrating adaptability and ability to
drive results that align with evolving organizational and community
needs.
- Positive, empathetic attitude with a passion for working with animals and people.
- Outstanding interpersonal and relationship building skills (with
diverse internal and external audiences), including excellent written
and verbal communication skills.
- Demonstrated ability to actively listen, understand, and make effective decisions and drive successful conflict resolution.
- Forward-thinking mindset with a proactive approach to accomplishing goals.
- Detail-oriented with an ability to follow directions as well as work
independently with minimal supervision; proven ability to successfully
lead and delegate tasks to others.
- Strong computer literacy with a proven track record of proficiency in a Windows-based environment.
- Ability to work with various databases, accurately collect and analyze data, and generate comprehensive reports.
- Must have a valid CA driver’s license and insurance and willingness
to drive large vehicles; training may be required to drive the Wellness
Wagon.
- Ability to lift and carry weights of up to 50 lbs. from floor to
waist level. Ability to kneel on the floor, bend at the waist, reach
forward and rotate the upper body. Sit/stand for sustained periods of
time. Walk on wet or dry surfaces. Work both indoors and outdoors in all
weather conditions during both daylight and after dark.
- Bilingual in Spanish a plus.
Work Days and Hours
This a full-time opportunity, weekly schedule will include at least one weekend day.
Candidate Tip
Add "apps.bamboohr.com" to your email contact list so you make sure to receive emails from HSSV regarding your application.